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PRODUCT VISION · WORKING CONCEPT
✦ What you're holding
Practo reimagined as a stateful health companion — Elvin (memory-first AI), Sure (surgery validation), Vault (family record), the Cashless Rail. Every flow here is walkable. Want the guided walkthrough or the thinking behind it?
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✦ Follow-ups · —how this is built ›
Open journeys where each one stands · tap to continue
Reads for your family
‹ World
YOUR KNEE JOURNEY EVIDENCE GRADE A
3 questions to ask before knee arthroscopy
Dr. K. Iyer · Reviewed by Practo Clinical Board · 4 min read · Updated Jun 2026
1. Have I really exhausted conservative care? Guidelines require 6–8 weeks of structured physiotherapy before arthroscopy for most meniscal tears. Ask for your physio record — if you don't have one, that's your answer.
2. What does my MRI actually show? Degenerative tears in patients over 40 often do as well without surgery. Ask whether your tear is traumatic or degenerative.
3. What will this cost, all-in? Quotes routinely exclude implants, anaesthesia and rehab. Demand an all-in price — or lock one.
✦ Been recommended this surgery?
Run a free Sure validation — Elvin already has your MRI and 8 weeks of physio from your Vault. Reading becomes doing, one tap.
✦
Elvin
✦
Your one thing today NEW
Dr. Talekar saw you 12 days ago for knee pain. A 20-second check-in confirms your outcome — and sharpens his ranking for the next patient.
✦ Today's brief · Fri 10 Jul how this is built ›
Knee check-in due — day 12 after Dr. Talekar. 20 seconds.why: your 24 Jun consult · closes the outcome loop
Dad's BP medicine runs out Sunday — refill in one tap.why: his e-Rx in Vault · 30-day cycle
Week-2 physio: 10 minutes today — 4 of 6 days done this week.why: your post-consult recovery programme
Dengue cases up 40% in Malad West — fever checklist inside.why: your locality · BMC surveillance feed
Elvin
Morning, Shashank — today's brief is above. Ask me anything else, or pick a fast path:
My knee again
Validate my surgery
Settle my bill
Ananya's booster
Pull a record
✦ Skip the directory
Tell Elvin the problem. It knows your history, checks if in-person is even needed, and ranks doctors by verified outcomes for your profile — not by who paid.
Doctors you have consulted
Dr. Pratik Talekar
Orthopedist
Dr. Poornachan…
Gastroenterologist
Dr. Pankaj Singhai
Internal Medicine
Dr. Shylesh Shetty
Dentist
Specialities most relevant to your family NEW
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‹ Results
—
—
—
Outcome track-record · knee
Similar cases treated—
Improved within 4 weeks—
Resolved without surgery—
Median recovery—
Captured at point of care in the clinic's Ray AI, verified by patient check-ins. Stories below stay — opinions and outcomes, side by side.
Patient Stories
—
★★★★★ "Avoided surgery entirely — physio plan worked in 3 weeks." ✓ outcome verified
Hospital excellence rating · —/5
Treatment infrastructure4.2
Patient convenience4.1
Hygiene & safety4.7
‹ Physical Appointment
Savings · Cashless Rail ›
HDFC Ergo Optima · Family Floater✓ Linked
OPD cover check (instant adjudication)✓ Covered
The Rail settles at point of care against the clinic's own Ray bill — no invoice uploads, no refund limbo.
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Bill Details
Consultation Fee—
Service Fee & Tax₹49 FREE
Insurance settles at desk—
Total Payable₹0
Practo Promise
✓ Confirmed instantly — booked into the clinic's own Ray AI calendar
✓ 100% refund if not connected
✓ 14-day free follow-up window after the visit
✦ Elvin shares your knee history with the doctor before you arrive — with your consent, revocable in Vault
₹0 —
In-Clinic Appointment for: Shashank
✓
You're booked — and prepared
—
The loop this booking starts
NOW
In the clinic's Ray queue
Your history briefed to the doctor · consent logged in Vault
AT THE DESK
₹0 · Rail settles the bill
Adjudicated against the clinic's own Ray invoice
AFTER
Notes + e-Rx write back to your Vault
14-day free follow-up window opens automatically
DAY 12
20-second outcome check-in
Your recovery → his ranking → the next patient's better match
Free follow-up for 7 days with every consultation
Know More ›
✦ Elvin triages before you pay
Describe the problem — Elvin checks your history, tells you if video is right (or routes you in-person, like your knee), and matches the specialist. No more 5-minute mismatched consults.
Consult With Previous Doctor
Dr. Aditi Birje
COMPLETED · free follow-up active
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After every call
Notes + e-Rx auto-file to Vault · outcome check-in on day 7 · not improving? Elvin escalates to an in-person booking with your context attached.
‹ Consult a doctor · Summary
Consultation for Psychological Counselling
Elvin matched you with a specialist before you pay — no blind assignment
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✓ Single online consultation — chat, audio, video + free 7-day follow-up
✓ Private and confidential — your data never trains ads
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✦ Summary + e-Rx auto-file to your Vault
₹1099
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‹ Summary
● REC-FREE · PRIVATE
Ms. Narita Sabharwal
Psychologist, Clinical Psychologist · 6 yrs · 4,811 consultations
✦ Elvin briefed your context — no cold start
Why this consult won't be 5 wasted minutes
The doctor already has your concern summary, history and goals from Elvin's triage. Minimum consult length + structured assessment enforced for mental-health consults.
✓
Consult complete
Ms. Narita Sabharwal · 22 min · assessment + plan below
Free follow-up active for 7 days
Free follow-up active for 7 days
Your summary · auto-filed to Vault
AssessmentStructured screening done
PlanWeekly sessions × 4 · exercises
e-PrescriptionFiled to Vault
Day-7 check-inScheduled
New Vault episodeMental wellness · opened
Sure
Been told you need surgery?
Sure is a free, independent check on any surgery you've been told you need — before you spend a rupee.
28% of the recommendations we validate turn out avoidable how we know ›.
How Sure works
One free validation, then we stay with you through surgery and recovery.
✓ Independent second opinion on every recommendation
✓ Locked all-in price · checked against 2,140+ similar cases
✓ Outcome-ranked surgeons, not lead-gen
✓ 90-day complication warranty · tracked recovery
✓ One human across hospital, insurer and family
4+ ★
Rated hospitals
15+ yrs
Expert doctors
1,000+
Assured hospitals
Concierge optional — a named human behind your Sure cases
Plans
Not subscribed
Free
Self · ₹10k/yr
Family · ₹20k/yr
Self-serve validation, standard queue.
What Family would have been worth — last 12 months
Avoided procedure (Sure check · Mar)₹92,000
Claims chased for you on the Rail₹8,600
Total · vs ₹20,000/yr₹1,04,600
Cashless Rail
Insurance & claims
ActiveCover remaining · family floater₹23.6L of ₹25L
Pre-auth in flight₹1,18,000 · approved
This year4 claims · avg 44 sec · ₹0 at desk
‹ Sure
VALIDATION · STEP 1 OF 4 · TELL US WHAT YOU WERE TOLD
What surgery were you recommended?
Knee arthroscopy
Knee replacement
Cataract
Piles
Gallbladder
Other…
Upload what you have — Elvin reads reports, scans & quotes
MRI / imaging report
Doctor's recommendation / prescription
Hospital quote (optional)
✦ From your Vault — already counted as evidence
8 weeks physio (Apr–Jun) · 2024 knee record · family history of osteoarthritis. Nothing re-entered. This is what a memory is for.
VALIDATION · STEP 2 OF 4 · ANALYSING
Elvin + the ATRP surgical model at work
◦ Reading MRI report against guideline criteria…
◦ Checking conservative-care history from Vault…
◦ Comparing quote to fair-price range (2,140 similar cases)…
◦ Queuing independent review · Dr. K. Iyer…
‹ Sure
VALIDATION · STEP 3 OF 4 · RESULT
87
Surgery is justified
Knee arthroscopy for your meniscal tear is clinically appropriate.
ATRP surgical model + Dr. K. Iyer (independent senior orthopaedic surgeon).
ATRP surgical model + Dr. K. Iyer (independent senior orthopaedic surgeon).
What we checked
MRI vs guideline criteria✓ Meets 4/4
Conservative care attempted✓ 8 wks physio
Independent second opinion✓ Concurs
Quoted price vs fair range⚠ 32% above
Your Sure package
Locked all-in price₹1,18,000 ₹1,56,000
Surgeon (outcome-ranked)Dr. N. Kulkarni · 96%
Outcome warranty90-day cover
InsurancePre-authorised · Rail
‹ Sure
Your surgery journey STEP 4 OF 4 · hand-holding to recovery · warranty active · also lives in Vault › Timeline
8 JUL · DONE
Recommendation validated
ATRP + independent surgeon · score 87/100
9 JUL · DONE
Price locked · insurance pre-auth
₹1,18,000 all-in · HDFC Ergo via Cashless Rail
14 JUL · NEXT
Pre-op work-up
Bloods + anaesthesia clearance · files to Vault automatically
18 JUL
Surgery · Dr. N. Kulkarni
Admission 6 AM · Elvin coordinates your family's day, cab to discharge
JUL–OCT
Tracked recovery · 90-day warranty
Weekly check-ins · physio plan in Vault · complications covered
‹ Home
Quick check-in
Visit · Dr. Pratik Talekar · knee pain · 12 days ago
How is your knee now vs before the visit?
😖😕🙂😀🤩
Did you need another doctor for the same issue?
NoYes
Why this beats star ratings
Stories tell you what people felt. Check-ins tell you what happened — anchored on EQ-5D, the same instrument regulators and insurers trust. Your 20 seconds updates Dr. Talekar's ranking, your recovery journey in Vault, and the one number the market prices.
‹ Sure · Cashless Rail
PAYOR LINE · LINKED POLICY
HDFC Ergo Optima · Family Floater
Cover ₹25L · used ₹1.4L · 4 members · OPD rider active
● RAIL ACTIVE AT 4,200 PROVIDERS
Live claim · Surana Hospital
Consult + X-ray₹2,150
Policy check (agent adjudication)✓ Covered
You pay at desk₹0
Claim history · family
22 Jun · Your video consultSettled · 38s
May · Dad's cardiology work-upSettled · 51s
Mar · Annual health checkSettled · 55s
Surgery #8817 pre-authApproved · ₹1,18,000
Vault
You▾ switch family member
214
records
12 yrs
history
9
providers
Your record · 82% completereviewed Jun 2026
EmergencyNearest ER ›
＋ Vaccination record
＋ Emergency contact
✓ All current — confirm
Summary
Timeline
Documents
Sharing
Shareable summary
Emergency & insurance
EditEmergency contact
SHOWN TO ERs ON HANDOFFInsurance
Insurer
✓ LINKEDPolicy number
Cover
TPA
✓ Saved to Vault
‹ Home
YOUR HOUSEHOLD BRAIN
—
— of 4 stateful
Four tests — AND, not OR. Clear all four and this stops being an app you use and becomes the place your family's health lives.
The four tests
What 4/4 unlocks
✦ Priority concierge — a named human in Sure, 24/7
✦ Sharper matches — Elvin reasons over the full family record
✦ Pre-authorised Rail — claims cleared before you reach the desk
✦ Family Vault — one record across every member, every journey
The supply-side twin
Your household is one side of the loop. Your providers are the other:
Surana Hospital · Ray AIStateful · writes back
Dr. Birje's clinic · RayStateful
City DiagnosticsPartial · reports only
Stateful household × stateful provider = the confirmed outcomes no single-sided rival can copy.
‹ Home
Shashank
shashank@practo.com
Household Brain
— of 4 stateful
My History
In Person Appointments›
Video Consultations›
Test Bookings›
Medicine Orders›
My Doctors›
Medical records → Vault›
Payments & HealthCash → Cashless Rail›
Help & Support
Help Center›
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Replay day-zero onboarding›
Reset demo state›
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Healthcare that remembers you
One household, one memory. Elvin holds your family's history so every doctor, claim and follow-up starts already knowing you — not from zero.
✦
Elvin
Your family's memory — ask it anything
World
Your health, alive daily — not just when you're sick
Vault
One lifetime record for your whole household
Skip — I've used Practo before
‹ Back
Who's in your household?
Elvin builds one memory for everyone here — add now, or anytime from Vault.
You · Shashank
Household owner
Add family members
‹ Back
✦
Elvin
MEETING YOUR HOUSEHOLD FOR THE FIRST TIME
Elvin
Hi Shashank — I don't know your family yet, but I will after this. What's going on today?
I have a health concern
Book a check-up
I was told I need surgery
Just exploring
‹ Vault
RECOVERY JOURNEYWEEK 2 OF 6
Your knee · meniscal tear
Opened 24 Jun · with Dr. TalekarAdherence 82%
Today's session · 10 min
0 of 3 doneSet by your physio plan · adapts to your check-ins, not the other way round
Quad sets
3 × 10 · hold 5 sec · no pain past 3/10
Straight-leg raises
3 × 10 each side · slow lower
Heel slides
2 × 15 · to comfortable range only
Recovery signal
Pain · day 16 / 10
Pain · day 74 / 10
Pain · today (day 12)3 / 10 ↓
Next formal check-inDay 14 · 20 sec
Trending ahead of the median for your profile (19-day recovery). Keep the sessions and the curve keeps bending.
Your care team on this journey
Dr. Pratik TalekarSees progress via Ray
Physio planPracto Clinical Board
ElvinMonitors daily · escalates
24 JUN
Consult · journey opened
Notes + X-ray written back to Vault
WEEK 1
Plan started · baseline pain 6/10
86% adherence
NOW · WEEK 2
Load progression
Pain 3/10 · today's session above
DAY 14
Outcome check-in
Feeds Dr. Talekar's ranking + your plan
WEEK 6
Confirmed outcome
Journey closes only when you're actually better
The escalation rule SAFETY
If pain stays ≥ 6/10 for 3 days, or there's no improvement by day 21, Elvin books Dr. Talekar with this whole journey attached — you never explain from zero, and you never quietly fall through the cracks.
‹ Vault
Dad · 64
2 journeys · hypertension (2019) + osteoarthritis (2023)
Blood pressure · last 7 readings CUFF LINKED
4 Jul5678910 Jul
128/84 today · one spike on 6 Jul (hot day, missed dose) — Elvin flagged it, no action needed. Drift over 5 days would alert his GP before it becomes a visit.
Medication
Amlodipine 5mg · daily2 days left
Glucosamine3 weeks left
Act for Dad
Book his quarterly GP review›
Share the osteoarthritis article›
Open his Vault (caregiver access)›
Consent, stated plainly
Dad approved you as caregiver on 3 Mar. He sees every action you take, and can revoke this view any time from his own Vault. Caregiving runs on his consent — not your convenience.
‹ Elvin
How today's brief was built Elvin shows its working — always
4 items chosen, 2 suppressed
Knee check-inOutcome loop · day 12 of 14
Dad's refillVault e-Rx · 2 days supply left
Physio sessionJourney plan · week 2, day 5
Dengue advisoryYour pincode · BMC feed
Suppressed today: a gut-health article (low relevance score) and Ananya's booster (already actioned Tuesday). The brief is capped at 4 — Elvin is a brief, not a feed.
The rules Elvin's brief runs on
✓ Max 4 brief items a day — silence is a feature
✓ Every item shows its "why" — the memory signal behind it
✓ No ads in the brief, ever — sponsored content lives only in marked slots, never ranked into your care
✓ No streaks, no guilt loops — missed physio adapts the plan, it doesn't shame you
✓ Evidence-graded content only — Clinical Board reviewed, dated, updated
Your controls
Mute local signals
Quiet hours
Family privacy
‹ World
LOCAL SIGNAL · MALAD WEST
Dengue up 40% this fortnight
3 confirmed cases in your pincode · monsoon peak expected 2 more weeks · source: BMC surveillance + anonymised Practo consult patterns
Anyone at home with these? Tap what applies
Fever ≥ 2 days
Severe headache
Pain behind eyes
Joint / muscle pain
Rash
Nothing selected — you're in prevention mode. See below.
Prevention that actually matters here
✓ No ibuprofen/aspirin for fever until dengue is ruled out — paracetamol only
✓ Morning is peak Aedes bite time — repellent before school, not after
✓ Check planters and AC trays — 70% of breeding is inside homes
Ready if you need it
NS1 antigen test · home collectionPre-authorised on Rail
GP video · dengue pathway~4 min wait
Platelet monitoring planAuto-opens as a journey if positive
‹ Discover
✦ What's actually due — from your Vault
Your Vitamin D came back low on 2 Aug — the recheck window is open. Your annual panel is 5 months old, and Dad's lipid profile pairs with his quarterly GP review. Elvin pre-selected what matters; deselect anything.
Recommended for this household
Home collection slot
Phlebotomist slots stream live — fasting flags applied automatically per test.
₹0
Nothing selected
After the draw
Reports file to Vault → Lab reports automatically · abnormal values open an episode · Elvin books the follow-up consult if one is needed. You never chase a PDF again.
✦ Refills due — from your family's e-Rx
Elvin reads active prescriptions across the household. Tap to add — dosage and prescriber come from the e-Rx, not memory.
＋ Upload a new prescription
Delivery
AddressHome · Malad West
SlotSunday · 10 AM–12 PM
20% off + OPD-rider check on RailAuto-applied
₹0
Nothing selected
The refill loop
Every order updates the family's supply tracker — Dad's Amlodipine surfaces in Elvin's brief 3 days before it runs out, not after. Refills become a tap, never a scramble.
‹ Home
Notifications
Write-back received — Surana Hospital's Ray AI filed consult notes + your knee X-ray to Vault.2 min ago · tap to open in Vault
Your knee check-in is due — 20 seconds confirms Dr. Talekar's outcome and sharpens his ranking.1 hr ago · day 12 after your consult
Dad's BP medicine runs out Sunday — refill in one tap from his Vault.3 hrs ago · Family
Ananya's typhoid booster is overdue — 6 days · Dr. Birje has Tue 4:30 PM and Thu 5:00 PM.Yesterday · Family
Dengue cases up 40% in Malad West — 3 cases in your pincode this fortnight.Yesterday · BMC surveillance feed
Sure validation #8817 is ready — score 87/100 · surgery justified · price locked ₹1,18,000.2 days ago · Sure
₹2,150 Surana Hospital bill settled — adjudicated against your HDFC Ergo OPD rider. You paid ₹0.3 days ago · Cashless Rail
‹ Vault
🆘 EMERGENCY MODEDEMO · NO REAL ALERTS SENT
Getting your family ready for the ER
◦ Locating empaneled ERs with live bed counts (Insta)…
◦ Preparing Vault summary for ER handoff — allergies, meds, history…
◦ Alerting family circle with live location…
◦ Pre-notifying HDFC Ergo — cashless admission…
Nearest empaneled ERs bed counts live from Insta HIMS · refreshed 40 sec ago
Surana Hospital · Malad West
ICU · 3 BEDS OPENDistance · ER wait2.1 km · ~8 min
Vault handoff✓ Ready — they see your file on arrival
Cashless✓ Rail pre-notified
Lifeline Multispeciality · Goregaon
ICU · 1 BED OPENDistance · ER wait3.4 km · ~15 min
Vault handoff · Cashless✓ Ready · ✓ Rail
Who's with you
Family alerted: Mom, Dad — with your live location.